Naturebook support
How can we help?
Send bug reports, feature ideas, account questions, and privacy requests to the Naturebook support inbox.
Share a photo from Photos
Open one photo in the iOS Photos app, tap Share, then choose Naturebook in the app row. Naturebook opens the photo in its normal crop and identification flow. If Naturebook is not immediately visible, scroll the app row and tap More.
You can exclude Location from Photos' share Options before sending. Multi-photo sharing is not supported in this version.
Pro scans
Every account includes three Pro scans with no calendar expiry. Naturebook uses them automatically before the separate daily Flash scan. Results and Settings show the server-verified number remaining.
After all three are used, saved Pro results remain available and ordinary single-photo, standalone-audio, or description scans can continue under the daily Flash limit. Video, multi-item, mixed, and other Pro-only actions require a paid plan.
An interrupted scan may remain in flight while Naturebook safely checks whether it completed. Retrying the same queued scan does not use another Pro scan; a proven terminal failure releases its hold.
Contact
Email: support@naturebook.earth